Managed Health Care Consulting Services welcomes your inquiry, and we are poised to respond to your needs. Below you will find a summary of how we work to benefit the managed health care community. You will be introduced to our current and expanding capacity to create measurable results with bottom-line impact for our clients. The most effective solutions result from our working together with our clients, as we hope to do with you.

Additionally we have included a brief outline of our work with clients, all outcome-focused. We encourage you to visit with our clients to determine for yourself that Managed Health Care Consulting Services (MHCCS) demonstrates the quality that your organization expects and deserves from its business partners.

We believe that our client organizations deserve an integrated consulting approach. A major advantage for clients of MHCCS is our ability to address both the human and financial side of partnership.

MHCCS creates customized solutions that are responsive to the practices, policies, values and identity of our clients. We believe that clients gain the greatest benefit when we are able to assist not only in the design of strategy and action plans but also in our collaborative approach to implementation.



From our unique perspective gained from having served all constituents of the managed care arena, we believe there are four compelling reasons for placing confidence in MHCCS and selecting us as your business partner.

Clients tell us that they select Managed Health Care Consulting Services for a variety of reasons. High among these is the value they realize – high quality, customized and scaleable services at competitive fees. MHCCS understands the need for end-to-end solutions that touch on each stakeholder in the managed health care chain.

Our clients experience seamless service and enhanced client management capabilities, made possible by an integrated approach that employs comprehensive resources. We have the ability to assess and analyze the issues as well as the options. And we are adept in reporting our findings and recommendations on both operational and board levels.

Our clients also tell us that we consistently understand their business objectives, listen to their needs and respond with creative, cost-effective solutions. We do what we say, and we measure and report what we do. All of these factors provide high value to our clients.



As John Crew, President of SGPA relates, “Alice Lambo of MHCCS has consistently helped us by leveraging her existing network to develop new and deeper relationships which contribute to our organizational success.” Richard Levitt, M.D, and KidsFirst Executive Council Member adds, “Alice worked very well with our board and also was able to articulate and enroll the staff in the board’s vision.”

It’s not enough that Managed Health Care Consulting Services has developed a reputation for driving change in highly constructive ways. What’s more important is the impact that we bring to clients, to their leadership and to their bottom line performance.

Our clients say it best:

• We continue to depend on Alice Lambo to lead the administrative teams through fundamental changes in the way we work payor relationships.

• Alice can translate the vision into the practical action steps that yield changes and deliver results. Her project management skills enable us to quickly identify solutions to complex situations, effectively addressing each of the components.

• I am confident that when there is another significant issue or opportunity we will invite MHCCS back as we have over and over again during the course of our business.

• Alice delivers bottom-line results while focusing on people. She understands not only the destination but the journey of change.

Many times MHCCS is asked to do what often challenges and frustrates others. Resolve critical differences in negotiation with only hours remaining to assure service continuity for a significant community segment; support a leadership team that is fractured and in disarray; provide objective guidance to an independent board with a complex array of difficult choices.

By working closely with our clients and their strategic partners, we are able to render a level of responsiveness that is truly uncommon, fostering consensus for moving forward.

Piedmont Clinic’s CEO, Ray Fernandez M.D., reports, “Alice was the architect of a strategic negotiation in the eleventh hour, instrumental in helping us meet our business objectives and setting the framework for our organizational design, negotiation strategy, and physician development in the upcoming year.”

“Alice stepped up to the challenge and provided leadership cohesiveness for the implementation of a strategic direction at a very critical time — she was able to move our organization to the next level in four months” says Chip Harbaugh, MD CEO and Chairman, KidsFirst IPA.

Tom Finnerty, incoming COO at KidsFirst IPA, adds that “Alice provided us with a very clear picture of the organizational landscape and passed the mantle of leadership in a very smooth transition in a very short time period.”

Because Managed Health Care Consulting Services is an independent, privately held consulting practice, we are able to navigate politically-charged situations with objectivity, confidentiality, and invisibility. Over the last several years, we have invested in the firm’s capabilities to deliver more sophisticated services for the benefit of our clients and leadership.

Among the many available resources in the industry, MHCCS is unique in that we are not part of a conglomerate and do not have a single market focus. Drawing upon a broad base of business and market experiences, we tailor solutions to meet our client’s specific requirements to impact the bottom line.

MCHSS is recognized for boutique services delivered with a personal touch; for getting the job done well, on time and on budget; and for effective training and transition to client staff. We do not take sides, nor do we focus on winning vs. losing. Instead we apply the requisite resources and relationships to build trust, establish open and honest communication, and create solutions that offer value for all parties. We spend our time alongside our clients, working with them to succeed, rather than investing in the prominence and presence of our firm.

We look forward to reviewing our work and our capabilities with you. More importantly we would like to meet with you to gain an understanding of your needs and how we may together design and implement solutions that offer the highest value to your organization. We would welcome the opportunity to work together.

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